Tourism Grade 11 Term 3 Notes pdf

Tourism Grade 11 Term 3 Notes pdf:

Tourism Grade 11 – Term 3 Topic Guide

Week 1: Map Work and Tour Planning

In the first week of Term 3, Grade 11 Tourism students focus on the essential skills of map work and tour planning. This involves understanding the concepts of an itinerary, logical tour planning, and the different types of itineraries. Students will learn about scheduled tours and the factors to consider when planning a tour, such as the logical spread, variety, and appropriateness of tourist activities. The practical aspect includes writing a sample itinerary, emphasizing the logical flow and diversity of tourist experiences.

Week 2: Domestic, Regional, and International Tourism

The second week delves into the broader aspects of tourism, covering domestic, regional, and international tourism. The key concepts include understanding regional tourism, the South African Development Community (SADC), and identifying the member countries and their capitals. Students explore the gateways and accessibility of these countries from South Africa, whether by road, air, or water. The advantages of regional tourism for South Africa and SADC member states are also discussed, providing a comprehensive overview of tourism’s role in regional development.

Weeks 3-4: Tourism Attractions in SADC Countries

Over these two weeks, students study major tourist attractions in SADC countries. They learn how to present these attractions within a tourism context, understanding their location, significance, and the types of activities available. Some notable sites include Angola’s Kissama National Park, Botswana’s Okavango Delta and Tsodilo Hills, and the DRC’s Virunga National Park. The study also covers Lesotho’s Katse Dam and Lesotho Highlands Water Project, Madagascar’s Royal Hills of Ambohimanga, and Mauritius’s Grand Baie.

Week 5: Foreign Exchange

Week 5 focuses on the critical topic of foreign exchange and its importance to the South African economy. Students will understand concepts such as local currency, foreign currency, and exchange rates. They will learn about the major currencies of the world, including the US dollar, Euro, British pound, Japanese yen, Australian dollar, and South African rand, along with their codes and symbols. Practical skills include interpreting a currency rate sheet and converting currencies, which are essential for understanding economic interactions in tourism.

Week 6: Communication and Customer Care

Communication is a cornerstone of the tourism industry. In Week 6, students explore communication technology, including the use of landline telephones, cell phones, fax machines, photocopiers, printers, and computers. The focus is on the functions, advantages, and disadvantages of each technology in a tourism business environment. Additionally, the importance of both verbal and written communication is emphasized.

Weeks 7-8: Service Excellence and Customer Care

These weeks cover the concepts of service, service excellence, and the importance of providing quality service in the tourism industry. Students learn about the advantages of excellent service delivery, not only for businesses but also for tourists. Key topics include customer care for foreign tourists, respecting cultural differences, and effectively communicating with visitors from diverse backgrounds. Handling customer complaints is also covered, including a six-step process for dealing with verbal complaints.

Week 9: Managing Quality Service

In Week 9, students delve into the strategies used by companies to achieve and maintain quality service, such as performance management, quality control checks, customer surveys, team and peer reviews, and in-service training. The discussion extends to how the quality of services delivered in one sector impacts services in another sector, highlighting the interconnectedness of the tourism industry.

Week 10: Review and Revision

This week is dedicated to reviewing and consolidating the material covered throughout the term. Activities may include class quizzes, games, short tests, drawing concept maps, and working through previous examination question papers. This is a crucial time for students to reinforce their understanding and prepare for the September Controlled Test.

Week 11: September Controlled Test

The term concludes with the September Controlled Test, assessing students’ grasp of the topics covered. This test is an essential part of their assessment, providing a comprehensive review of their knowledge and skills in Tourism for Grade 11.

These Tourism Grade 11 Term 3 Notes are designed to give students a thorough understanding of key topics in tourism, from practical skills like itinerary planning to broader economic concepts like foreign exchange. Through this structured guide, students will be well-prepared for both classroom activities and assessments.